Adam Kropf, Head of Product & Development, Texada Software, talks to RER about his new Dashboard calendar; improved yield on the yard; self-service e-commerce; and more.
What have been the most important new developments in your software recently?
Crop: Last fall we launched the Dashboard Calendar on the Texada platform. This tool gives rental company staff a bird’s eye view of their business, allowing them to see reservations, deliveries, pickups, work orders, and contracts all in one place. The Dashboard calendar gives you the information you need to manage your team’s workload and the ability to organize future tasks. We like to think of it as a digital version of the whiteboard that can be found in many rental stores.
Since the launch of Texada Pay a few years ago, our team has been working on some new and exciting features to simplify payments even more. One example is the ability to email invoices directly through the Texada platform. This feature is easy to implement and saves your staff the headache of constantly chasing down deposits. It is also a win for the customer as the payment link is easy to find in their inbox where they can pay from any device.
Other new and upcoming improvements include product replacements, improved permissions and user security, improvements to mobile inspection forms, improved yard returns, and more.
What are probably the most important new developments in your software in the near future?
The team here at Texada is hard at work implementing some new features that we’ve been dreaming about for a while. One thing that gets us all excited is Texada’s ongoing user interface redesign. Our entire platform is currently under review to include mobile-responsive transaction screens, updated features, simplified workflows, and other upgrades to improve user experience.
In recent years, we’ve heard a lot about rental companies that have adopted e-commerce as a much more important part of their business and that software manufacturers are opening up more options. Improved customer portals have also been a big part of it. Will e-commerce and improved customer portals continue to be as popular as people return to more ‘normal’ lifestyles and working methods?
E-commerce and self-service portals are extremely popular and current trends indicate that this popularity is increasing. As the cost of running a rental business continues to rise, rental companies will need to seize every opportunity to increase efficiency and cost-effectiveness. At Texada, we see this reflected in the demand for Texada GateWay, our self-service e-commerce solution. By letting customers rent and buy directly from the company’s website, GateWay gives valuable time back to the rental company’s staff so they can focus on other aspects of their business.
Rental companies now receive a lot of data via telematics communication. How does your software help rental companies process this information and use it most effectively?
Through Texada, rental companies can bill their customers based on actual meter usage and with real-time telematics updates. This gives you an accurate overview of usage so you can bill correctly. We also enable rental companies to track rented equipment through Texada GateWay, so you can see where your equipment is in real time.
How does your software help sales and service personnel get started?
The Texada Mobile application improves staff productivity by enabling mobile work orders, tickets, returns and much more. By providing instant access to equipment location and status information, history, photos and notes, Texada Mobile helps maintenance personnel efficiently manage their workflow through an intuitive mobile application.
Texada Mobile also enables rental companies to provide a better experience for their customers. By fully processing customer returns from the yard and inspecting equipment on the job, companies can reduce the risk of unexpected equipment downtime. Everything in Texada Mobile is updated in real time, providing instant changes, clear communication channels and the ability to make last minute changes to a driver’s workflow.