In addition, about 70% of those who responded to the EnlivenHealth survey say that one-third or more of their income comes from individuals eligible for government health insurance.
More than 78% of retail pharmacists fear losing their valuable and Medicare-eligible patients when patients choose a Medicare plan that falls outside their pharmacy network, according to results of a national survey being conducted by EnlivenHealth.
About 70% of the pharmacists who responded said one-third or more of their pharmacy revenues come from Medicare-eligible individuals.
In addition, more than half of survey respondents said their patients have expressed concerns about increased drug copays and the overall cost of Medicare plans.
“Medicare eligibility patients are often the lifeblood of retail pharmacy, which is why we believe the majority of pharmacists who responded to our national survey were so concerned about the loss of these valuable patients when these patients receive new Medicare plan,” Danny Sanchez, senior vice president and general manager of EnlivenHealth, said in a statement.
“We have worked closely with pharmacies large and small to enable them to retain their Medicare-eligible patients by helping patients navigate successfully through the most important life event by enrolling in a Medicare plan that fits them. With our Medicare Match solution, we believe pharmacists can further strengthen their growing role as a trusted healthcare provider and community advisor, focused on the health and well-being of their patients,” Sanchez said.
Researchers also found that more than half of the pharmacists who responded cited “insufficient staffing” as the main barrier to implementing Medicare plan comparison solutions in their pharmacies.
For pharmacists providing this service to patients, respondents indicated that face-to-face communication was the preferred method for patients.
About 75% of pharmacies who responded to the survey said they use face-to-face communications to regularly engage with patients about Medicare Part D enrollment.
“Comparing Medicare plans has always been important for our pharmacy to ensure that our patients can afford their medications and, ideally, save money. In our view, Social Security and retirement benefits have not increased their payments enough to support current inflation levels,” Nicolette Mathey of Palm Harbor Pharmacy in Palm Harbor, Florida, said in the statement on EnlivenHealth’s Medicare Match solution.
We think inflationary pressures will make comparing plans even more important for this year’s annual subscription period.”
Additional findings showed that 54% of pharmacists indicated that they are “very active” or “extremely active” in helping patients choose a Medicare plan.
About 73% of respondents said they communicate regularly with their patients about taking Medicare Part D.
In addition, approximately 82% of pharmacists said they want to improve adherence and health outcomes for patients eligible for Medicare.
EnlivenHealth conducted the survey in July 2022 and surveyed 14,450 retail pharmacists, with 375 respondents taking the survey.
The results were intended to provide information about pharmacy patients’ expectations of Medicare plan selection.
New national survey from EnlivenHealth finds that most retail pharmacists fear losing valuable Medicare-eligible patients if those patients change their Medicare plans. news item. EnlivenHealth. Aug 23, 2022. Accessed Aug 25, 2022. Email.