One year after the meeting, nShift outlines the vision for the future of the category
London, Aug 23, 2022 /PRNewswire/ — After winning more than 3,000 new customers in the past year, nShift, the global leader in parcel delivery management and shipping, says delivery management should focus on improving the end-user experience. It must create value for all its customers (retailers, warehouses, manufacturers and logistics companies) by improving the shopping experience and enabling strategic growth.
It’s been a year since five of the leading delivery management companies came together to drive innovation and shape the future of the market. utilities nShift says delivery management software should focus on more than just printing labels and booking carriers.
In August 2021nShift was officially created by the merger of Consignor, Unifaun, Transsmart, Returnado and Webshipper. By joining forces, nShift has expanded its range of products and solutions for existing customers. The company has brought in more than 3,000 new customers and brought together a number of solutions to create an end-to-end delivery management experience. The company is responsible for one billion shipments per year in 190 countries.
“We’ve had tremendous success since we got together,” says Lars Pedersen, the CEO of the company. “But despite our achievements, we know that the future can’t just be about doing more of the same. It should be about helping our customers address today’s business challenges and their value with their customers in the medium and long term.
“Tomorrow’s growth will not come from reminding our customers that we can print labels, book carriers and track shipments. They already know that. We need to demonstrate that we can help them build loyalty with their own customers, generate more revenue and address the sustainability challenges they face.”
Generating value for customers
To mark a year since its relaunch as nShift, the company has released a list of the five pillars underlying its ability to create value for customers. Through these five pillars, nShift empowers its customers to deliver a better experience, improve customer satisfaction, provide a full range of delivery options, create new opportunities and develop sustainable deliveries.
- Increasing Revenue: creating new sales opportunities
- Better customer experience: reduction of support calls by up to 60%
- Brand reputation and loyalty: repeat purchase and recommendation
- Data-driven insight: get new information about deliveries
- Strategic Growth Enabler: be ready for the next growth step
nShift will continue to create value for customers and partners. Details of the company’s entire offering to third-party e-commerce companies, retailers, manufacturers, and third-party logistics can be found on its redesigned website: www.nShift.com.
nShift is the world’s leading provider of cloud delivery management solutions that enable hassle-free shipping and returns of nearly one billion shipments in 190 countries per year. nShift’s software is used worldwide by e-commerce, retail, manufacturing and 3PL shippers. The company is located in London and Oslo. It has more than 500 employees spread across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, The Netherlands, Belgium and Romania.