The company’s commitment to product innovation and trusted partnership is honorably showcased based on real customer reviews on TrustRadius
WASHINGTON, Aug 4, 2022 /PRNewswire/ — ChurnZero, a leading customer success platform, today announced that it has been recognized for its leadership in the customer success industry by TrustRadius, one of the most trusted research and assessment platforms for business leaders to find and deploy the right software. select for their needs. More specifically, ChurnZero won two Best of Awards in the Summer of 2022 in the Customer Success Software category, with awards for Best Relationship and Best Feature Set.
“ChurnZero has won a Summer Dear of Award for both Best Feature Set and Best Relationship in the Customer Success Software category,” said Megan Headley, vice president of research at TrustRadius. “These awards are based entirely on feedback from their customers. Ninety-six percent of reviewers said they were satisfied with ChurnZero’s features.”
Together, these separate recognitions underscore the unique value ChurnZero brings to the market, bringing together enterprise-class technology and a trusted partnership to enable Customer Success teams to increase revenue and improve the customer experience. The company is able to deliver such a differentiated and valuable experience to its customers, thanks in large part to the close alignment of its own Customer Success and product teams. Led by the recently appointed Chief Customer Officer Allison Tiscornia and Chief Product Officer Abby HamerChurnZero addresses customer needs with innovation and then leads customers to value through engagement and coaching in a cycle of increasing benefits and returns. ChurnZero addresses customer needs with innovation and then leads customers to value through engagement and coaching in a cycle of increasing benefits and returns.
Due to economic uncertainty, many subscription-based companies are devoting extra attention and resources to customer success. ChurnZero helps them use customer data to stay ahead of expansion opportunities and identify potential churn risks early. Customers report significant increases in net revenue retention, user adoption, customer lifetime values, and Net Promoter Scores. The company continues to hire staff to support the growing demand for its solutions, as well as the education and advancement of the nascent Customer Success industry.
“Customer success is still largely an undervalued feature in many companies, yet it is the teams that will have the most impact on a company, especially during economic volatility,” said You Mon Tsang, CEO and co-founder of ChurnZero. “With all eyes on retention, Customer Success is in the spotlight. We will continue to give our customers everything they need to increase efficiency, increase revenue and deliver the best possible experience. feature-rich platform with an ongoing partnership. These TrustRadius awards show that our customers appreciate this approach, which motivates us all the time to continue to deliver for our customers.”
The Summer 2022 Best Relationship Award highlights companies that provide their customers with accurate implementation expectations, solid follow-up on sales and marketing promises, and provide enough ROI to buy the program again, while the Best Feature Set Award recognizes companies with outstanding feature sets that have done their best. to surprise their users. Winners had to be ranked in the top three in their category based on the percentage of positive comments they earned. If necessary, additional screenings and analyzes were performed by the TrustRadius research team.
Learn more about ChurnZero.
ChurnZero is a recognized leader in customer success and is committed to helping subscription businesses succeed at scale. The company is known for its powerful, enterprise-class Customer Success platform and ongoing collaboration with its customers to ensure they get everything they need to improve efficiency, increase revenue and deliver the best customer experiences possible. .
The platform enables Customer Success teams to identify potential churn risks early and identify opportunities for innovation and expansion. Best-in-class automation and in-app communications make it easy to engage with customers and drive them to value.
As Customer Success professionals serving Customer Success professionals, the ChurnZero team prides itself on being trusted partners, consultants and coaches so customers can focus on the work that matters to grow their business.
Founded in 2015, ChurnZero is a remote-first company headquartered in Washington, DCand an office in Amsterdam.
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