Good Neighbor Pharmacy also achieved the highest score with the factor “My confidence level with pharmacy”, indicating exceptional patient confidence
CONSHOHOCKEN, Pa., July 29, 2022–(BUSINESS WIRE)–Good Neighbor Pharmacy (GNP), a national independent pharmacy network offered through AmerisourceBergen, today announced it has been ranked “Topest in Customer Satisfaction with Chain Drug Store Pharmacies” in the JD Power 2022 US Pharmacy StudySM. This is the 11e time that Good Neighbor Pharmacy has earned this recognition in the past 13 years and the network’s sixth consecutive win.
“I would like to convey our sincere congratulations to our incredible Good Neighbor Pharmacy members. This sixth consecutive win is a testament to the independent pharmacy’s unwavering commitment to ensuring the health of its communities. JD Power’s results reflect how our members not only do their best to support patients, but also adapt, improve and evolve in the face of adversity,” said Jenni Zilka, president of JD Power. Good Neighbor Pharmacy. “Despite the challenges of the COVID-19 pandemic and changes and challenges within the U.S. healthcare system, our independent pharmacy customers have strengthened their role as capable, trusted and accessible healthcare providers delivering meaningful health and wellness services beyond dispensing medications.”
The JD Power 2022 US Pharmacy study was conducted using a new methodology and evaluated seven factors representing different components of the customer experience. These seven factors were embedded in an index consisting of a calculated sum of performance scores, weighted in proportion to the importance of each factor to overall satisfaction. In addition to achieving the highest overall satisfaction score, Good Neighbor Pharmacy ranked #1 in five of the seven new study factors, including:
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Pharmacy offer meets my needs – medication and health and wellness services
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Able to get recipes how/when I want
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People
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Helps me save time or money
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My confidence level at the pharmacy
“To see Good Neighbor Pharmacy at the top of JD Power’s pharmacy research on trust, people and pharmacy offerings is incredibly inspiring and humbling,” said Brian Nightengale, President, Community and Specialty Pharmacy, Longterm Care at AmerisourceBergen. “This study shows nationally what we have day in, day out from watching our customers work; that they are at the forefront of pharmacy evolution and leaders in delivering exceptional customer service and patient care. Congratulations to all our members!”
The US Pharmacy Study, now entering its 14th year, measures customer satisfaction across retail and mail order pharmacies. The 2022 survey is based on responses from 12,142 pharmacy customers who filled out a prescription in the last 12 months prior to the September 2021-May 2022 survey period.
To learn more about Good Neighbor Pharmacy, visit mygnp.com. Learn more about JD Power at jdpower.com/awards.
About AmerisourceBergen
AmerisourceBergen promotes a positive impact on the health of people and communities around the world by advancing the development and delivery of medicines and health products. As a leading global healthcare company, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies and suppliers, we create unparalleled access, efficiency and reliability for human and animal health. Our 41,000 global team members reinforce our purpose: we are united in our responsibility to create a healthier future. AmerisourceBergen is ranked 10th in the Fortune 500 with annual revenues of more than $200 billion. Read more at https://amerisourcebergen.com/.
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Contacts
Mackenzie Liberatori, Amerisource Bergen
267-252-5704
mackenzie.liberatori@amerisourcebergen.com