By giving dealers insight into parts inventories outside their distribution networksSyncron D2D speed ups repair times while reducing shipping costs, excess inventory and parts returns
ATLANTIA, Aug 23, 2022 /PRNewswire/ — Syncron today announced the launch of Syncron D2D, a powerful enhancement to its Retail Inventory solution that reduces service repair times and increases revenue by expanding parts inventory beyond dealer distribution networks to alternative dealers. Syncron D2D goes beyond existing solutions with capabilities such as parts distribution center (PDC) backorder recovery, a feature that automatically triggers a parts search and eliminates manual processing. By integrating seamlessly with existing store inventory systems and featuring a powerful mobile app, Syncron D2D maximizes parts availability and customer satisfaction, while reducing excess inventory and costs.
“With the pressure to get customers up and running faster than ever before, OEMs can no longer afford to rely solely on local dealer inventory. The inventory needed to serve the aftermarket is simply too large and lead times of OEM distribution centers especially for out-of-stock parts are too long,” says Staffan Theander, director of Service Supply Chain Solutions, Syncron. “With Syncron D2D, OEMs can leverage the dealer network’s entire inventory to reduce backorders and increase same-day repairs, while reducing excess network inventory and part returns. This next-level inventory optimization and parts distribution, combined with the cost and time Saving automation from previously manual processes makes Syncron D2D a game changer for OEMs, dealers and the customers who depend on it.”
In the past, if a dealer needed a part that was not in stock at the OEM or parts distribution center, the customer had to wait. While most OEMs can provide dealers with some insight into other inventories, these systems are limited, require time-consuming manual processes and involve shipments, eroding profit margins and placing significant environmental impacts. Instead, Syncron D2D automatically triggers an extensive search for potential sellers. When it finds the required part, Syncron D2D facilitates the transaction. With an intuitive mobile app, dealers can automatically locate parts, optimize inventory levels, respond to requests, offer dealer incentives, track shipments, and more. According to Gene Metheny of Carlisle and Company, the companies that identified the types of processes that Syncron enables have achieved significant improvements in backorder fulfillment rates, future parts returns, and dealer network aging, as noted in the North American Parts Benchmarking study by the company. Carlisle Group.
Syncron D2D Benefits
- Reduce customer wait times and equipment downtime
- Improve customer and dealer satisfaction
- Fewer returned and obsolete parts
- Reduce total inventory and excess inventory
- Lower expedited shipping costs
- Less loss of turnover due to delays in backorders
For more information about Syncron D2D, visit: syncron.com/dealer-to-dealer
Syncron enables leading manufacturers and distributors to take advantage of the new service economy. We improve aftermarket profitability, optimize working capital, increase customer loyalty and enable customers to successfully transition to service-driven business models. With industry-leading investments in AI and ML, Syncron offers the industry’s first innovative, customer-approved, end-to-end intelligent Service Lifecycle Management (SLM) solutions portfolio. Delivered on our Connected Service Experience (CSX) platform, our solutions include service parts inventory, price, warranty, service contract and field service management. It’s no secret that the world’s top brands rely on Syncron, the largest privately held global leader in intelligent SLM SaaS solutions. For more go to syncron.com.