Best customer satisfaction with Mass Merchandiser pharmacies, 7 years in a row
BENTONVILLE, Ark., July 29, 2022 – Sam’s Club ranks highest in customer satisfaction at Mass Merchandiser Pharmacies for the seventh consecutive year, according to the JD Power 2022 US Pharmacy StudySM.
The survey, now entering its 14th year, has been redesigned for 2022. It measures customer satisfaction across brick-and-mortar pharmacies and mail-order pharmacies. The survey is based on responses from 12,142 pharmacy customers who filled a prescription in the past 12 months, and it was conducted from September 2021 to May 2022. The survey found that Sam’s Club had the highest level of overall satisfaction among physical mass merchandiser pharmacies. , with a score of 759.
According to the survey, respondents rated Sam’s Club #1 in the range of pharmacies that meet my needs, including medication and health and wellness services. In addition to the robust RxSavings program where all patients have access to discounted prescriptions, Sam’s Club also operates optical and hearing aid centers in most of its nearly 600 locations.
“We are proud to have earned this award nine of the past eleven years,” said Sean Jackson, SVP, GMM, Consumables & Health and Wellness, Sam’s Club. “It reflects our incredible pharmacists and pharmacy teams helping our patients live healthier lives. We know our patients want access to quality and affordable healthcare, and we’re delighted they responded to this study in such a positive, powerful way .”
Sam’s Club thanks its patients for their business and welcomes new patients to meet their local pharmacists and learn how Sam’s Club can be the right place for their health and wellness needs.
JD Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in using big data, artificial intelligence (AI), and algorithmic modeling capabilities to understand consumer behavior, JD Power has been delivering bold industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading companies in key industries rely on JD Power to guide their customer-centric strategies.
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About Sam’s Club
Sam’s Club®, a division of Walmart Inc. (NYSE: WMT), is a leading membership warehouse club offering superior products, savings and services to millions of members in nearly 600 clubs in the US and Puerto Rico. Now in its 39th year, Sam’s Club continues to redefine warehouse shopping with its highly curated range of premium fresh foods and Member’s Mark items, alongside market-leading technologies and services such as Scan & Go, Curbside Pickup and home delivery in select markets.
For more information about Sam’s Club, visit the Sam’s Club Newsroom, shop at: samsclub.comand interact with Sam’s Club on Twitter, Facebook, Instagram and Tik Tok.